Welcome to Our Official Luckia Casino

We operate the official Luckia online casino in Spain, licensed by the Dirección General de Ordenación del Juego. Online since 2012 and backed by a brand active in Spain since 1980, we focus on secure, entertaining play under clear, local rules.

Key facts

Main Feature Details for Spanish Players
Operator Luckia Games S.A. (NIF A-98179387)
Regulator & Licence Dirección General de Ordenación del Juego – Casino & Betting licences granted 2012, renewed 2022
Launch Year 2012 online (brand active in Spain since 1980 in land-based sector)
Popular Payments BIZUM, PayPal, Visa/Mastercard, Trustly, Transferencia Bancaria
Native Apps iOS & Android free download via Luckia.es
Customer Support 24/7 live chat, email [email protected], phone 900 37 38 23 (Spanish)

Security and fair play

We protect every session with 256-bit SSL and our RNG games are tested by iTech Labs. From your account you can set deposit limits, take cool-offs, or activate immediate self-exclusion whenever you need.

For Spanish players

We build around Spain’s needs, from quick BIZUM deposits to round-the-clock Spanish support. Gambling is for adults 18+. Under Royal Decree 958/2020, bonuses are available only to verified customers with at least 30 days of account history.

How We Make Registration Simple

Create your account

At Luckia.es we get you started in under three minutes. Click "Crear cuenta" on the homepage and complete a single form with:

  • Full name as on your DNI, NIE or passport
  • Date of birth, as Spanish Law 13/2011 requires players to be 18+
  • Spanish national ID number
  • Residential address, email and mobile
  • Username and password plus optional marketing consent

We secure all data with 256-bit SSL and process it under the LOPDGDD and GDPR.

Verify your details

We hold DGOJ licences GO/2014/019 (Other Games) and MAZ/2014/007 (Slots), so verification is required before any withdrawal. Most accounts are checked automatically against the Ministerio del Interior database. If we need a manual review, we’ll ask you to upload:

  • Photos of your DNI, NIE or passport, both sides
  • A recent utility bill or bank statement dated within the last 3 months
  • A screenshot of the payment method if you used a credit card

Start playing fast

Your provisional account activates instantly with deposits up to €150 while documents are pending. Our KYC team works 08:00–00:00 CET and completes about 90% of checks within six hours, never more than 24. Once verified, deposit limits are lifted and withdrawals from €10 follow normal banking time frames. Seamless, secure, and fully compliant — that’s the Luckia way.

Accessing Your Account

Desktop and mobile login

We keep login quick. On desktop, click the orange “Entrar” button in the upper right, enter your DNI/NIE or username plus password, and you’re in. On mobile, do the same on our responsive site or in the free Luckia Casino app, available in the App Store and Google Play for Spanish residents. Menus, cashier options, and responsible gaming tools are identical across devices, so there’s no learning curve when you switch screens.

Resetting your password

If you forgot it, select “¿Has olvidado tu contraseña?” under the login fields. After confirming your registered email and DNI/NIE, we send a secure reset link valid for 24 hours. It can be used once and can’t be forwarded. If you prefer, request an SMS code instead.

Security we use

  • 256-bit SSL encryption on every page
  • Temporary lock after three consecutive failed logins
  • Optional two-factor authentication via SMS or Google Authenticator
  • Automatic email alerts when a new device or IP logs in
  • Full compliance with the Dirección General de Ordenación del Juego (license no. GO/2014/021)

Quick fixes for common issues

  • Login button unresponsive: clear cookies or disable pop-up blockers
  • Error “CUENTA BLOQUEADA”: complete pending KYC verification in “Mi Perfil”
  • No reset email: check spam or Promotions and whitelist @luckia.es
  • App refuses credentials: update to the latest version v5.3.1 or higher
  • Still blocked? Use 24/7 live chat or call 900 37 38 23

Our Welcome Bonus Package

Because Spanish regulations (Royal Decree 958/2020) forbid bonus advertising to new visitors, you won’t see a public sign-up offer on Luckia. Promotions become visible only after you have:

  • Held your Luckia account for at least 30 days
  • Completed ID and age verification

Once both steps are done, eligible players will find a personalised welcome package in the Promotions tab.

Typical Offer*

Bonus Type Details
Deposit Match 100% up to €200 on your first casino deposit
Free Spins 20 spins on Book of Dead (€0.10 stake each)

*Figures may change; the exact package shown in your private area prevails.

Wagering Rules

  • Bonus funds: 30× the bonus amount
  • Free-spin winnings: 20×
  • Contribution: Slots 100%, Roulette/Blackjack 10%, Live Casino 0%
  • Clearing period: 30 days from activation

Key Conditions

The welcome package can be claimed once per person, household, IP address, and payment method. The minimum qualifying deposit is €10. If you request a withdrawal before meeting wagering, the bonus balance is forfeited. Inactivity, duplicate accounts, or breaches of our Terms & Conditions will void promotional funds. Every rule is displayed with the offer in your personal dashboard. Our support team is available 09:00–01:00 CET via live chat, email, and phone.

Ongoing Promotions We Offer

We keep your bankroll active with a calendar built for Spain. For full terms, visit our Promociones lobby.

Friday Reload

Deposit €10 or more between 00:01 and 23:59 every Friday, opt in at the cashier, and we add a 25% bonus up to €50. Bonus funds carry 10x wagering on any slot and expire after 7 days.

Live Roulette Cashback

From Monday to Thursday on our Authentic Gaming or Evolution live roulette tables, we return 10% of your net losses up to €100. Credited on Friday as cash with a simple 1x turnover.

Club Luckia Loyalty

Earn 1 Luckia Point for every €1 staked. Redeem points for bonuses and gifts while moving through Bronze, Silver, Gold, and Platinum. Perks grow with your level, including faster withdrawals from 12 h, higher payout limits, exclusive tournaments, and a personal account manager at Platinum.

Seasonal Campaigns and Tournaments

Join Easter, Summer, and Christmas slot tournaments with €10,000 prize pools and gadgets. Our Calendario de Adviento, Summer Festival missions, and Megaways race weekends use leaderboards based on wagered points, updating every 60 seconds. Top finishers share cash, free spins, and tech prizes like iPads.

Our Complete Game Collection

Slots

We host more than 1,200 real-money slots from NetEnt, MGA Games, Pragmatic Play, Play’n GO, and Novomatic. Spanish favourites like Starburst™, Gonzo’s Quest™, Book of Dead™, La Mina de Oro Plus, and Sweet Bonanza sit next to Megaways picks such as Big Bass Bonanza Megaways. We let you filter by volatility, paylines, or theme and try demo mode before staking. Most video slots add in-game bonus rounds, cascading reels, expanding wilds, and buy features, with RTP shown up front.

Table games

Our virtual tables include European and French Roulette, Multihand Blackjack, Punto Banco (baccarat), and Casino Hold’em Poker. Stakes start at €0.10 and can reach €5,000 on selected VIP tables. Rulebooks and payout charts are available in Spanish.

Live casino

Powered by Evolution and Authentic Gaming, we stream in HD from studios in Madrid and Malta. Play Lightning Roulette, Ruleta en Vivo, Infinite Blackjack, Baccarat Squeeze, Crazy Time, or Monopoly Live. Side bets, live stats, and a bilingual chat keep play social, while the DGOJ audits rounds in real time.

More ways to play

Scratch cards, virtual football and tennis leagues, and daily jackpot bingo rooms offer quick wins, with prizes exceeding €10,000. All RNG titles are eCOGRA-tested.

  • Optimised for desktop, iOS and Android
  • Free-to-play “Modo Demo” on most RNG titles
  • New releases every Thursday

Game Providers We Partner With

Licensed studios

We work only with DGOJ-licensed studios in Spain to keep gameplay fair, secure, and fresh.

Our partners

  • Pragmatic Play: Gates of Olympus and Big Bass Bonanza, plus Spanish-language live titles like Ruleta One and Sweet Bonanza CandyLand.
  • Evolution: our exclusive live dealer partner, streaming Roulette, Blackjack, and Lightning games from its Madrid studio with ultra-low latency.
  • NetEnt: high-RTP classics such as Starburst, Dead or Alive II, and European Roulette, all in HTML5.
  • Playtech: Age of the Gods jackpots, premium video poker, and the native Quantum Roulette table with win multipliers up to 500x.
  • MGA Games: Spanish-themed slots with local celebrities like Chiquito de la Calzada and El Dioni, built to meet Spain’s 1-second spin rule.
  • Light & Wonder (Scientific Games): land-based favourites online, including Rainbow Riches and 88 Fortunes Megaways.
  • Red Tiger Gaming: Daily Drop progressive jackpots and Smart Spins promotions driven by networked reward tools.

All titles integrate via secure APIs and are audited by GLI and iTech Labs. This mix lets us deliver cinematic stories, volatile Megaways, classic 3-reel fruit games, and real-time table action in one place. Every game uses certified RNGs, shows transparent RTP, and is monitored 24/7.

Top Slot Games on Our Platform

We spotlight the slots our community plays most, from high RTP hits to progressives and Spanish-themed picks.

Player favorites

Players in Spain keep coming back to:

  • Book of Dead (Play’n GO) – 5×3 high-volatility adventure, 96.21 % RTP and expanding-symbol Free Spins.
  • Gonzo’s Quest (NetEnt) – Avalanche™ reels with base-game multipliers up to 5x and Free Falls that climb to 15x.

High RTP picks

  • Mega Joker (NetEnt) – Classic 3-reel fruit slot delivering up to 99 % RTP when the Supermeter is played with 200-coin stakes.
  • Blood Suckers (NetEnt) – 98 % RTP, low variance, pick-and-click vampire bonus plus 10 Free Spins at 3x.

Progressive jackpots

  • Mega Moolah (Games Global) – Four-tier jackpot seeding at €1 million; our largest Luckia win to date reached €4.2 million in 2022.
  • Divine Fortune (NetEnt) – Ancient-Greek themed, Minor, Major and Mega Jackpots that can exceed €500 000.
  • Age of the Gods: Furious 4 (Playtech) – Networked progressive that can trigger on any spin, regardless of stake size.

Spanish-themed games

  • Flamenco Roses (Novomatic) – 10 Free Spins with sticky wild dancers and 95.09 % RTP.
  • La Mina de Oro Plus (MGA Games) – 3-reel local favourite featuring bonus tunnels, pick rounds and 95 % RTP.
  • El Torero (Merkur) – Bullfighting slot offering expanding matador wilds and re-triggerable Free Games.

Payment Methods for Spanish Players

Deposit options

We let players in Spain top up their Luckia balance instantly with:

  • Visa, Mastercard and Maestro cards – minimum €5, no fees
  • Bizum – mobile banking, €1–€500 per transfer
  • PayPal – instant, minimum €10
  • Skrill or Neteller – minimum €1, credited immediately
  • Paysafecard – prepaid voucher from €5
  • Cash deposit in 4,000+ Luckia shops

Withdrawals

We pay out using the same method as your last deposit whenever possible:

  • Bank transfer – €10 minimum, 1–3 business days
  • PayPal – €10, usually within 24 h
  • Skrill / Neteller – €10, same day
  • Visa Fast Funds – 24–48 h with selected banks

Bizum and Paysafecard are deposit only.

Processing times and limits

Method Min Deposit Min Withdrawal Typical Payout Time
Cards €5 €10 24–48 h
Bank Transfer — €10 1–3 days
PayPal €10 €10 <24 h
Skrill / Neteller €1 €10 Same day
Bizum €1 — Deposit only

We don’t charge transaction fees, but your bank or e-wallet may. Daily and monthly withdrawal ceilings depend on your verified status under the Dirección General de Ordenación del Juego (DGOJ) rules.

Our Mobile Gaming Experience

Play in the browser

We’ve optimised Luckia Casino for smartphones and tablets, so you can spin the reels or join a live roulette table straight from your browser with no download. Our responsive site detects Android, iOS, or Windows devices and resizes lobbies, cashier pages, and promotions to mirror the desktop view.

Official app in Spain

If you prefer a native app, “Luckia Apuestas y Casino” is free on the App Store and Google Play for Spanish residents, or as an APK on our site. The app brings quicker loading, biometric Face ID/fingerprint login, and real-time push alerts when a new promotion or a Pragmatic Play drop lands. Installation takes under a minute and gives you the entire casino plus our sports betting vertical in one place.

  • All 1,500+ slots and live tables
  • BIZUM, PayPal, Visa and Skrill deposits
  • 24/7 live chat embedded in the lobby
  • In-app responsible gaming limits
  • HD streaming with adaptive bitrate
  • One-tap access to loyalty missions

Performance and speed

Games run at 60 fps on recent iPhone and Samsung models. We benchmark regularly to ensure zero lag on devices as old as Android 8. Balances, bonuses, and wagering counters update instantly, and withdrawals requested before 11:00 h CET are processed the same day.

Security on the go

Every mobile session uses 256-bit SSL, the same as our desktop platform. Manage payments, verify your DNI, or adjust reality-check reminders safely wherever you are.

Customer Support We Provide

How to reach us

  • Live chat: Use the Ayuda 24 h button on Luckia.es. You usually connect with an agent in under 30 seconds.
  • Toll‑free phone: 900 37 00 54 (Spain only). Best if you want verbal assistance.
  • Email: [email protected] for general questions and [email protected] for payment issues.
  • WhatsApp: +34 619 82 58 45 for quick text help and document uploads.

Service hours

Channel Operating Hours (CET)
Live Chat 09:00 – 01:00, 365 days a year
Phone 09:00 – 22:00, Monday - Sunday
WhatsApp 09:00 – 22:00, Monday - Sunday
Email 24/7 (response within 24 h)

Spanish language support

All our agents are native Spanish speakers trained in DGOJ regulations, S€PA banking protocols, and responsible gaming guidelines. English help is available on request, reflecting our presence in Portugal and Colombia.

How we solve issues

We resolve 87% of inquiries on first contact using CRM tools that show your verification status, bonus balance, and recent transactions. If we need to escalate, for example a provider‑side game malfunction, we open a ticket and send progress updates by SMS or email every 12 hours until closure. We log all conversations for 90 days so you never have to repeat information.

Frequently Asked Questions

Account and access

Under DGOJ rules we must verify your identity. Once you upload a clear copy of your DNI or NIE, we usually confirm it in less than 24 hours; by law it can take up to three days. If you forget your password, we send a recovery link instantly and it stays valid for 60 minutes.

Bonus terms

Royal Decree 958/2020 prohibits welcome bonuses for customers registered fewer than 30 days or not fully verified. When you become eligible, only one bonus can run at a time. Standard casino wagering is ×20 and must be completed within 30 days unless the promotion says otherwise.

Payments

The minimum withdrawal is €10. We add no processing fees:

Method Processing time Fees
Bizum / PayPal 0–12 hours 0%
Skrill / Neteller Up to 24 hours 0%
Visa / Mastercard 1–3 business days 0%
SEPA Bank Transfer 1–3 business days 0%

Game issues

If a round freezes, our server resolves it automatically. Open My Bets > History to see the final result, or contact live chat if it does not appear within 15 minutes.

Security

We use 256-bit SSL encryption, follow ISO/IEC 27001 standards, and keep player funds in segregated Spanish bank accounts. We share data only with regulators or payment processors when legally required, in full compliance with the GDPR.